The Bangladesh is now gaining a quick share in the customer-service call center industry,  which is a steadfast business in the world today. The outsourcing business is something that is being given importance because for the Bangladesh Government, this is a huge economic boon in terms of employment since it had been operating
As the Government of Bangladesh declare for digital Bangladesh vision 2021. The government is seriously focusing on keeping this industry by putting satisfactory budget in the education sector which will be utilized in the conduct of trainings in the field of computer, Internet and  English to The students and teachers. The call centers continue to grow and surpass the target of employment every year because of the high demand of the offshore business in any parts of the world. Over the past few years, the entry of the foreign investors owning small-and-big company in the Bangladesh signified. he business process outsourcing is considered as the sunshine industry. It cannot be denied that call centers is ready to play an important segment in boosting the economic industry of the country. When talking about this job, a call center is a communications-based company which serves as a support system for larger companies in first world countries like the USA, UK, Australia & Canada & all other European Country. Call or contact centers handle customer complaints and inquiries and provide technical support for a wide array of products and services like electronics, e-mail management, mortgage, insurance, advertising, telecommunications and even volunteer and charity work. For a customer service representative, their job description is basically to receive from and make calls to foreign countries. There are two categories of call centers: inbound and outbound calls. And there are three types of accounts: telemarketing, customer service and technical support. Telemarketing belongs to the inbound category. However, customer service centers also engage in up selling, which means offering or selling services. With all these type of categories, Bangladesh agents are considerably tough and can employ further  development in handling any types of concerns. The intensive training which acquired by the employees prove their competency in dealing with their customers in no hassle anytime.
The call center phenomenon in the  Bangladesh  started in 2007 & After years, potential investors started to outsource their business here until it continues to expand. To connote, the ability of the Bangladesh to do better in customer service is a good advantage. Likewise, the Bangladesh geographic location which is the gateway to the other Asian nations maintain the interest the investors, because of the lower cost of labor compared to the other Asian countries and better infrastructure including the state-of-the-art technology.
The Bangladesh call centers continue to caters clients from the  US , United Kingdom and Australia. The hired customer service representatives are obliged to learn foreign accent and study the geography and cultural mores of these foreign countries. Though the largest Bengali speaking country in the world but to high literacy rate & English become the 2 nd language of Bangladesh is considered as one of the most competitive call center destinations in the world.
A call center in the Bangladesh is continued to be acknowledged as the sunshine industry because of the massive developments brought to the country. Not only, Metro Dhaka. It also starts to expand in the other Divisional town such as  Chittagong , Rajshahi, Khulna , Sylhet, Barisal and Others District. Call centers in the Bangladesh continue to gather support from the government. With all these good development happened the country will achieve its goal by 2021 by stabilizing this industry.
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